Yammamh Business Center, Yammamh Road, Jeddah 23436 
info@ejad.sa
+966 556 680 031
ITSM system is based on the best practices of the Information Technology Infrastructure Library (ITIL) framework, which covers 34 ITSM practices across five volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
The inventory system able to integrate with the existing CRM and ITSM and any other system required by the company. Also have full and detailed design for individual services (including Demarcation) with related documents (SLA, Contact/Escalation List) and able to visuals the design and can be reflected on other systems like ITSM, Also have the […]
A unified solution for all key client information, customer pricing details, contracts, and other key customer documentation, customer communications Customer onboarding process automation from initial lead management to contracting and onboarding Scoring and automatic customer tiering based on the scoring model Customer development processes with regular engagement plans for relationship managers towards each customer based […]
360-degree profile view of T&S Customers and contacts for simplified portfolio management and data visibility for relevant stakeholders. Developed a Customer portal that includes e-services and self-services for the T&S customers. Developed the customer onboarding process including customer checklists and documents. Real-time analytics and reporting for all customer requests and needs.